Estandarización de los procedimientos mediante protocolos para la elaboración de fórmulas propias y preparados oficinales de la farmacia y droguería 13-13 de la ciudad de Armenia, Quindío
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Marulanda Tovar, Ángela María | 2019-07-09
The purpose of the project is to standardize the processes and procedures by means of protocols for the elaboration of own formulas and official preparations of the Pharmacy and Drugstore 13-13 of the city of Armenia - Quindío. The methodological design starts from a mixed
approach, describing the components and elements of each formula and the pharmacy's office preparation through protocols based on the indications of the collaborator in charge of formulating, as well as the processes carried out by the company, which indicates that the processes and procedures will be documented and standardized according to the needs of the company, the application of the deductive method is also taken into account in order to review the requirements
of ISO quality management standards 9001: 2015 and the NTC 6001 management standard for mypes in order to support the development of organizational management. It starts from the case study strategy focused on Pharmacy and Drugstore 13-13 being a single case study with a descriptive and interpretive approach. The research topic is highlighted, where there is part of the non-existence of documentation and standardization of the processes and procedures both for the
preparation of own formulas and office preparations of the pharmacy and drugstore 13-13 as well as the processes in general of the company. The stages to reach the final result of the project start from identifying the company's processes and procedures, standardizing them, developing
protocols that document the procedures and supporting compliance with the requirements of the NTC 6001 Management Standard for mypes
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